Umber & Ochre strives to reinvigorate classic silhouettes for both men and women using hand woven natural fabrics, naturally dyed fabrics and high quality craftsmanship. The result in materials that embody unique characteristics that are made to last. Our garments feel good to wear and promote a sense of well-being and comfort. Each piece is sustainably produced in family-owned small workshops in India and supports the preservation of a rich history of traditional crafts in local communities. Similar to the ‘farm-to-table’ slow food movement, we use a ‘field-to-fabric’ philosophy. Our materials are ethically sourced from fiber to finished fabric, concentrating exclusively on natural fibers and dyes from native plants and minerals.
- All orders are shipped in the order they are received.
- Shipping hours are: Monday–Friday, 12am–5pm PST
- Please allow up to 3 days for your orders to ship, regardless of shipping speed, as some of our items are made to order.
- We primarily use USPS or UPS to ship our orders. FedEx is available under certain circumstances. You must contact Umber & Ochre for any special requests.
- The shipping rate is calculated by weight of the product and the delivery address.
- You will be sent a tracking number when your shipping label prints, please allow up to 12 hours for tracking information to be updated.
- Once your order leaves Umber & Ochre, it is out of our control. For questions and concerns about shipping, please contact the carrier.
- Umber & Ochre will not be responsible for any items lost during shipping.
- Merchandise that has been used or altered will not be accepted for return or exchange.
- Returns and exchanges will be accepted within 14 days of the delivery confirmation date. If there is a price difference you will be contacted for your payment information.
- All returns packages should be insured. There will be no refunds on items damaged in shipping. You must file a claim with the carrier.
- We do not reimburse shipping costs.
- Your account will be refunded within 3–10 days of receipt of your item.