IN STOCK vs MADE-TO-ORDER vs. MADE-TO-MEASURE
Orders for stocked items, placed Monday - Thursday will ship within 2 business days from the date your order and payment has been received. Orders placed on Friday-Sunday will ship the following Monday.
Items listed as "made-to-order" generally ship 1-2 weeks from the date of your order. If timing is a factor, please contact us, and we'll quickly respond with an expected lead-time or we may have one ready to ship!
Shoes may be made-to-measure with a studio visit or virtual appointment. NYC customers are invited to visit the studio to have accessories customized. If you're not able to come to meet in person, we can make shoes to measure with a foot tracing and some simple measurement notes that can be mailed to us. Again, get in touch and we'll be happy to make your very own customized shoes to fit.
If your order is a gift and you would like to include a note, please include the text of your note at the time of your order. We will hand-write a card to the recipient on your behalf.
RETURNS & STORE CREDIT
We accept exchanges for store credit within 14 days of the ship date. Apologies, no refunds.
To make an exchange, please contact us with your order information, including your name, email, and order date/number. Please include this information with your return, as well. Objects received after 14 days will receive store credit, less than 15% for restocking. Shipping costs will not be credited.
SHOE EXCHANGE POLICY
We understand fit can be difficult with footwear. If you wish to exchange your pair for another size, please contact us within 5 business days - shoes in "like new" condition will be exchanged for a different size at no additional charge. As soon as we receive & check the returned pair for signs of wear, we'll get in touch to let you know how long it will take to make your new pair.
Full or partial credit for shoes showing signs of wear (significantly scuffed sole, staining, overt stretching, etc.) will be applied at our discretion. Shoes exchanged between 5 - 14 business days can only be exchanged for store credit, as per our regular exchange policy. Apologies, no returns.
