MOSES NADEL products are handcrafted with natural materials that are subject to variations. Changes in the consistency of color and texture of leather and signs of what is expected. Dye lots may differ slightly from order to order.
Because of the handmade and unique nature of our products, returns and refunds are not available, unless of course, the error was ours. If you receive a damaged, defective or incorrect product, we will work with you to resolve the issue.
We do offer exchanges or store credit for select items however they are subject to a 35% restocking fee once the return or exchange has been received and approved as undamaged in its original packaging. The following items are final sale: personalized items with monograms or other text, branding stamps or appliqués, custom designs, contract orders, or items with custom fabrication including materials, finishings, tooling, and machinery.
Store credit and exchanges must be made within three days upon receipt of the product.
Moses Nadel is not responsible for outbound packaging, return shipping, handling, delivery charges, or any associated fees for store credit and exchange.
A traceable return shipping method is required (FedEx or UPS unless otherwise discussed).
Returns must be received within 30 days and insured.
Return refunds will be received in the form of a credit back to the original account.
Shipping and delivery charges are non-refundable.