We are a team of artists who believe in what we do and take pride in quality work. Hyper local, we make everything in our studio by hand, and work with other U.S. based companies to source our materials, delivering a limited-run of unique goods. In a fast-paced and disposable world, we’ve returned to a more methodical, and yes, slower, production process in order to deliver items that we hope will earn a permanent place in your home. With a background in decorative painting and surface finishing through our sister company, Seirup Design Studio, we’ve collaborated with some of the world’s leading interior designers for the past 20 years. Seirup Design was founded in order to bring our original designs to the public. With White Lodge Studio we hope to begin our next chapter of outfitting modern homes with timeless, handcrafted goods worth investing in.
We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange of the same item or credit. To be eligible for an exchange or credit, your item must be inspected by us through images of the damage (if applicable) and the packaging it was sent in. You’ll also need the receipt or proof of purchase. If you received the wrong item, please email us as soon as possible once you reviewed the item upon delivery within 14 days. To start an exchange or credit, please can contact us. If your request is accepted, we’ll send you instructions on how and where to send your package, return shipping labels will be on the expense of the customer. Items sent back to us without first requesting an exchange or credit will not be accepted. You can always contact us for any exchange or credit questions. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. This must be done within 14 days of receiving the item. Exceptions / non-returnable items All items are non-returnable except if damaged or fulfilled incorrectly. Please get in touch if you have questions or concerns about your specific item. Exchanges Once your item has been received by our team (only damaged or wrongfully fulfilled items are accepted for exchanges), a replacement item will be sent out. Please review our shipping policy or contact us if you have any questions regarding the shipping policy. Refunds Because we’re a small team and everything is handmade in small runs, we do not give refunds or returns. Only store credit or exchanges of the same item. If you have any further questions, please don't hesitate to contact us.