Lazuli Pillow - #3

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange of the same item or credit.

To be eligible for an exchange or credit, your item must be inspected by us through images of the damage (if applicable) and the packaging it was sent in. You’ll also need the receipt or proof of purchase. If you received the wrong item, please email us as soon as possible once you reviewed the item upon delivery within 14 days.

To start an exchange or credit, you can contact us. If your request is accepted, we’ll send you instructions on how and where to send your package, return shipping labels will be at the expense of the customer. Items sent back to us without first requesting an exchange or credit will not be accepted.

You can always contact us for any exchange or credit questions

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. This must be done within 14 days of receiving the item.

Exceptions / non-returnable items
All items are non-returnable except if damaged or fulfilled incorrectly. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Once your item has been received by our team (only damaged or wrongfully fulfilled items are accepted for exchanges), a replacement item will be sent out. Please review our shipping policy or contact us if you have any questions regarding the shipping policy.

Refunds
Because we’re a small team and everything is handmade in small runs, we do not give refunds or returns. Only store credit or exchanges of the same item.
If you have any further questions, please don't hesitate to contact us.