We believe the products we choose to enrich our immediate environment should have the least possible impact on the greater one around us. Working closely with independent producers, farmers, makers and artisans, we encourage domestic industry and craftsmanship in the production of our collections. We are committed to ethical production practices, use of recycled materials, and domestic sourcing of the ingredients and components used in our products whenever possible. Products available here are exclusive to J. M. GENERALS and distributed on our site without multiple mark-ups. This ensures the people we work with are compensated at a premium for their goods and services, assuring the ability to sustain their practices and livelihood while working with us on a collection that integrates design, technique, and sustainable values.
Shipping Methods Orders are shipped Monday through Friday (excluding Holidays) and are usually fulfilled within 2 business days from the time of purchase. U.S. SHIPPING J. M.GENERALS primarily uses USPS We cannot accept PO Boxes for delivery. Please confirm billing and shipping address when placing an order, we are not responsible for packages with incorrect addresses and we are unable to reroute packages. In the cases where you receiving an item that is faulty and damaged in shipping please notify us ASAP via email. INTERNATIONAL SHIPPING USPS Priority International Shipping. TRACKING You will receive an email confirmation after an order has been placed. When your order has been shipped, you will receive an email with the tracking information for your package. Returns & Exchanges We are sure you will love our J. M. GENERALS products. However if for some reason you are not completely satisfied with your purchase, we will accept exchanges within 3 days of you receiving your purchase. The item must be returned in unused condition in its original package. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. We recommend packages be returned via a traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages. We have the right to deny returns if the merchandise returned does not meet our return policy requirements. At this time we do not offer refunds on our custom made to order products. All sales items are final sale. J.M. GENERALS will not refund international duties or taxes, and we are not responsible for shipping charges, damages or losses on exchanges or returned goods. We do not except returns, or issue refunds on any custom orders.